Privacy policy
This policy explains how Tel24 collects and uses personal data. Tel24 is a trading name of NX9 Solutions Ltd, registered in England and Wales, company no. 17571941, registered office Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, Manchester M12 6AE.
Who is responsible for your data
For the businesses that use Tel24 (our customers), NX9 Solutions Ltd is the controller of their account and contact data. For people who call a business that uses Tel24, the business is the controller of the call data and NX9 Solutions Ltd processes it on the business's behalf.
What we collect
- Customer account details: name, business name, email, phone number and billing details.
- Call data: the caller's phone number, call recordings, transcripts, summaries, and any details the caller gives, such as their name, address or order.
- Website data: basic technical information when you visit this website.
How we use it
- To answer calls for our customers and send them the orders, bookings and messages taken.
- To provide the dashboard, recordings and transcripts.
- To set up, support, bill and improve the service.
- To meet our legal obligations.
AI and call recording
Calls are answered by an AI assistant. Callers are told at the start of each call that they are speaking to an AI assistant and that the call is recorded.
Who we share it with
We use carefully chosen suppliers to run the service, including telephony, voice, AI language processing, messaging and hosting providers. They process data only on our instructions. A current list of these suppliers is available on request.
How long we keep it
We keep call data for as long as our customer needs it to run their business, or as agreed with them, and account data for as long as the account is open and for any period required by law afterwards.
Your rights
You can ask to access, correct or delete your personal data, or object to how it's used. If you called a business that uses Tel24, please contact that business first. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
Email hello@tel24.ai.