Terms
These terms apply to the Tel24 website and service. Tel24 is a trading name of NX9 Solutions Ltd, registered in England and Wales, company no. 17571941, registered office Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, Manchester M12 6AE.
The service
Tel24 is an AI phone answering service. It answers calls forwarded to it, takes orders, bookings and messages, answers questions using the information the customer provides, and sends the details to the customer. Plan details and prices are agreed with each customer before the service starts.
AI disclosure and recording
Calls are handled by an AI assistant. Callers are told so at the start of each call, and that the call is recorded. AI can make mistakes, so customers should check orders and messages before acting on them, and keep the information we use up to date.
Your responsibilities
- Give us accurate information about your business, products, prices and hours.
- Use the service lawfully, including data protection and consumer law.
- Tell us promptly about any changes or problems.
Data protection
We process call data on your behalf as described in our privacy policy and our data processing terms.
Liability
Nothing in these terms limits liability that cannot be limited by law. Other limits of liability are set out in the customer agreement.
Governing law
These terms are governed by the law of England and Wales.
Contact
Email hello@tel24.ai.